Our Digital Operations Center (DOC) for Cybersecurity and Cloud has a team of 200 highly specialized experts with diverse profiles (engineers, data architects, security and cloud operators, among others) in constant coordination with the more than 2,300 professionals of Telefónica Tech's global operations team that provide us with the capacity to serve Telefónica's customers around the world.
The space is 1,000 square meters in size and leverages the global network of 11 operations centers around the world to monitor, protect and resolve security incidents in the digital world.
According to José Cerdán, CEO of Telefónica Tech: "The opening of this new operations center consolidates our position as a benchmark in the prevention, detection, and response to security incidents, thanks to innovative and comprehensive cybersecurity and cloud offering, the implementation of the most advanced technological tools, the numerous intelligence sources we have and the knowledge and experience of our experts. We continue to take steps forward to be ever closer to our customers and offer them a personalized and comprehensive service that makes them feel secure in the new digital world and strengthens their resilience".
The DOC monitors and supervises, with the support of intelligent and automated platforms, customer activity 24 hours a day, every day of the year to detect, manage and resolve any type of cybersecurity incident or alert.
The Telefónica District DOC also has a special room for managing cybersecurity crises in companies and a specific team assigned to internally manage the customer security operations center.
To get to know the insides of our DOC, watch the video and download our DOC Value Proposition Infographic here.